Andy Grogan
Andy Grogan

COMMENTS

22 thoughts on “MacOs Catalina: There was an error in internet accounts preferences

    Author’s gravatar

    Fantastic detective work to find this solution – well done! This completely fixed my problem.

    Interestingly this fixed the problem without me having to complete adding the Exchange account again. I think I had tried to add the account again after it didn’t connect after installing MacOS 10.15.4, and the new account was “queued” somewhere, but getting confused with the existing one in my iCloud account settings.

    As SQLLite is used by quite a few Apple products (& others I’m sure), the DB client will prove useful in the future.

    Many thanks!

      Author’s gravatar

      More than welcome John; glad that it helped. It may have had something to do with the iCloud – with me I had to recreate it 🙂

      Cheers
      A

    Author’s gravatar

    Andy,
    You have no idea how much time and frustration this has saved me. I had this happen on my iMac a couple weeks before your post. I could find no workable solutions after exhaustive internet searches and so I ended up completely blowing it away and loading from scratch. As soon as my Time Machine backup was done, 20 hours later, I did not start Mail. I went into System Preferences and quickly deleted the Exchange mail and all has been good. Just this afternoon, I got onto my MBAir and MPPro and much to my frustration, the same error came up.I had visions of having to do the same on two computers. So I did another internet search and there you were. I made the changes and it worked like a charm. Thank you soooooo much.
    Ben

      Author’s gravatar

      Hi Ben, you are very welcome. Apologies that I did not post it in time to help you avoid having to blowing away your iMac but am glad that it saved you the same fate with your other machines.
      Cheers
      A

    Author’s gravatar

    Andy, Hi!

    I have tried it. It worked. The solution is very elegant.
    Besides, I have learned something about the internet accounts organization in Catalina.
    Thanks a lot!👍

    Bin

    Author’s gravatar

    Hi Andy,

    I had the same issue but this fixed it and only took a couple of minutes. Thanks!!

    Ben

    Author’s gravatar

    Thanks Andy

    I followed your instructions up until the point I found, instead of “Exchange” under the ZAACCOUNTDESCRIPTION I found my exchange email address. I deleted the record as you did anyway.

    But then the same problem persists! Was this due to the set up of my email account prior to Mac OS update?

      Author’s gravatar

      Hi Ben, for your original account account; when you set it up change the Default name which is Exchange to your email address? It is also possible (I can’t remember) that through the evolution of MacOs that this field may at some point of been the email address (I don’t know how many times that you’ve upgraded).

      Anyhow, it’s possible that there a duplicate in there – have a look in the table at the ZOWNINGBUNDLED field and find the entry that has your email address in the ZUSERNAME for your Exchange account with a value of: com.apple.preferences.internetaccounts.remoteservice – then delete those. Hope that helps.

    Author’s gravatar

    Worked perfectly. Thanks so much for investigating and sharing the solution.

    Author’s gravatar

    Dude- this is amazing. Fixed it- and I’m very much an amatuer.

    Author’s gravatar

    Thank you so much for posting this, saved me so much time and hassle!

    Author’s gravatar

    Just saved me hours Andy, thanks.

    Author’s gravatar

    Andy – this is fantastic and saved me a lot of stress. Thank you so much.

    Author’s gravatar

    AWESOME! Andy – you’re a life saver!!

    Author’s gravatar

    Wow, Would like to thank you so much for taking the time to showing us how to sort this little but most definitely annoying problem! Thank you!!

    Author’s gravatar

    Thanks a lot for sharing. It helped me synchronize my mails.

    Author’s gravatar

    a true troubleshooting! nice work. it helped me also!

    Author’s gravatar

    Thank you! This has been driving me crazy and your instructions were really straightforward. Thanks so much.

    Author’s gravatar

    Hi Andy,

    Really nice of you to post this solution.
    It was easy to follow. You are my new internet hero. Thank you very much. John

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