March 22, 2011

Quick Tip: Cannot Save / Open Attachments when using IE9 and OWA 2003, 2007 and 2010…

UPDATE: Since publication I have been made aware that this article also solves the same problem for OWA 2007 and OWA 2010

Like many I suspect – I have recently installed the RTM of Internet Explorer 9 onto my Windows 7 machine at home – and initially my thoughts are very positive.
That being said, I did come across a small problem when using OWA for Exchange 2003 and trying to either download or view attachments within OWA based e-mails.

Essentially when clicking on, say for example a Word document from within OWA I would get the following dialog box (note the odd attachment name)

OWA2003-Attach001

Clicking on the “Open” option would eventually result in the following page being displayed in IE9:

OWA2003-Attach002

If I tried to right click on the attachment and choose the “Save Target As” option I would be presented with the following Save Dialog:

OWA2003-Attach003

Clicking on the “Save” button would do nothing, and renaming the file to the correct filename would give me an error message within the IE9 download manager.

I had a quick look around on Google, but nothing immediate came up – so I decided to have a look around in IE9’s settings (I was positive that it was an IE9 issue as I could download and use attachments in Opera and Firefox just fine).

After quite a bit of trial and error I finally found that by turning off the “Do not save encrypted pages to disk option” from within the [ Internet Options –> Advanced ] cured the problem – see below.

OWA2003-Attach004

As I said this is a very quick tip – but I hope that it helps someone out.

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Exchange 2003 Articles, Exchange 2007 Articles, Exchange 2010 Articles 60 Replies to “Quick Tip: Cannot Save / Open Attachments when using IE9 and OWA 2003, 2007 and 2010…”
Andy Grogan
Andy Grogan

COMMENTS

60 thoughts on “Quick Tip: Cannot Save / Open Attachments when using IE9 and OWA 2003, 2007 and 2010…

    Author’s gravatar

    Apologies for fake email address – I do not like to leave real address . I wanted to thank you for this tip. It has enabled me to download bank statements etc which were being blocked by Internet Explorer 9. I do not know how this option got enabled.

      Author’s gravatar

      Hey Rocky, no real problem about the fake address – just means you will not know if someone replies to your comment – like now :-).
      Anyhow on the offchance that you drop back – the setting gets enabled by default when you install IE9 as part of it increased security. In itself its not a new feature of IE – just something that IE team have deemed to be better for us in the long run.

    Author’s gravatar

    Many thanks. Having worked my way through a load of rubbish answers/soloutions, I finally found yours! Works a treat.

    Many thansk

    […] when googling, note to self: make sure i type "OWA" not "OWN" fix was here: Quick Tip: Cannot Save / Open Attachments when using IE9 and OWA 2003 Reply With Quote […]

    Author’s gravatar

    Thanks a lot! Could n’t get the answer anywhere else! This works 🙂

    Author’s gravatar

    This problem has caused me a lot of problems, thankfully your fix has worked.

    Thanks

    Author’s gravatar

    It worked! Thanks Andy, my corporate workload was essentially ‘dead’ until I applied your suggestion. you’re my MVP today.

    Author’s gravatar

    Thanks so much! I had a user who downloaded IE9 on his home computer and attachments wouldn’t work. This resolved it, thanks again!

    Author’s gravatar

    Thank you very much. I have already spent hours of trying to find out what was wrong with my internet options & IE 9.
    Your post saved me from spending many more hours trying to fix the problem.I really appreciate it.

    Best regards from Croatia.

    Author’s gravatar

    Thank you for the information. The advice helped immediately upon unchecking the box and then clicking on the attachment.

    Author’s gravatar

    thanks Andy! it worked.

    Author’s gravatar

    Brother,

    Spot on and worked for me – Thanks for the info. Mike

    Author’s gravatar

    Great solution, I am a system admin and have managed Exchange / OWA for quite some years….. Have always been obsessive obout my users not being able to save encrypted files to disc, as a corporate security policy, so it was something I didn’t think of! Often the simplest solutions are the least obvious :-).

    Well Done!

    Author’s gravatar

    This does not solve a problem of opening an html file type attachment.
    I used to be able to open it without any problem. Now it ONLY allows you to save to disk.
    I don’t like when big M prevents me from doing my work in the name of security.

    Author’s gravatar

    Thank you for posting this! It helped me tremendously!

    Author’s gravatar

    Brilliant – thank you! I wondered why it had suddenly broken in the last few weeks as I’ve been using OWA fine to handle attachments for my work email at home, and when it broke it was a real nuisance. I would’ve been scrabbling around with options for ages. You’re a lifesaver! +1

    Author’s gravatar

    Amazing! It took me a second to solve a very perplexing problem. Thanks,

    Author’s gravatar

    Perfect!  I could not find a solution anywhere until I came across your post.  Worked perfectly.
    Thanks!

    Author’s gravatar

    Thanks Andy.. This has fixed the problem… Great find and great help 🙂

    Author’s gravatar

    well done – solved this problem in an instant – cheers

    Author’s gravatar

    Thanks a lot. Finally able to download it..was struggling for a week. Cool

    Author’s gravatar

    Wow! Thank you so much for saving me from my morning of extreme frustration. You’re awesome! 🙂

    Author’s gravatar

    Thank you, thank you, thank you!

    Author’s gravatar

    Brilliant Thanks been working on that for a whole day

    Author’s gravatar

    Thank you very much

    Author’s gravatar

    this is a great fix. It had been affecting which browser I use for opening and downloading files which was an unfortunate inconvenience. Very simple and super quick fix. I really apprciate this !! KUDOS !!

    Author’s gravatar

    Bless you for this solution – all of a sudden I couldn’t work on attachments I sent to myself from work. I really cursed my new HP laptop = really appreciatefinding such a simple solution.

    Author’s gravatar

    Thanks very much. This corrected my issue in IE9 on Windows 7 Ultimate!

    Author’s gravatar

    Thank you!!!!!!! Could not download attachments form my webmail. Awesome.

    Author’s gravatar

    Genius! Have been frustrated with this problem for 8 months, and today with another google search and clicking on the link I found your genius solution. Works a treat! Thanks for your brilliant out of the box thinking and your generosity in sharing this solution.

    Author’s gravatar

    Brilliant…I was getting so frustrated.

    Thanks

    Author’s gravatar

    I can’t tell you enough times THANK YOU!

    I rely on OWA and IE heavily, and after reluctantly upgrading to IE9 about 30 days ago I have had many the curse word for IE9 and Microsoft for not being able do simply save attachments. Also, no searches on MS’ site provided any answers.

    Thank you again!

    Andrew

    Author’s gravatar

    Thanks, This helped out one of my customers where they also had issues.

    Author’s gravatar

    Thanks for the advice. Sorted a persistent problem!!

    Author’s gravatar

    thank you, this fixed my issue.

    Author’s gravatar

    Fantastic! Had this problems for months. Not with family laptop or accessing elsewhere – just my own PC and now I see why. So no need to forward emails to other devices to open. But why didn’t Microsoft help? Very grateful to you for this social act and can’t wait for someone else to tell me have they the same problem – and I will give credit where due.

    Author’s gravatar

    Thanks a lot this tip worked for me with the new outlook.com webmail (wasnt a problem with hotmail!)

    Author’s gravatar

    What a life saver!. Could not work from home without your solution. Thanks !

    Author’s gravatar

    As others have stated – what a life saver!!!!!!
    Could not work from home without this fix. I tried other otpions to no avail
    It was weird how it just started happening – working one day, not workign the next..i suspect an auto IE9 or windows upgrade did it. Anyway all is good now.

    Author’s gravatar

    Thanks very much for posting the solution; this was causing a lot of problems, and the solution was well hidden!

    Author’s gravatar

    Thank you. Very clearly explained solution for a total nuisance till now.

    Author’s gravatar

    I am having this issue as well and my “do not save encrypted pages to disk” setting is NOT checked (and disabled by the domain policies). It is also happening from a NON-SSL site that we built ourselves so the download is not an encyrpted page to begin with. Any other suggestions?

    Author’s gravatar

    Well frustrated with not being able to open my assinments to view my mistakes, I kept calling our university tech support, but to no avail… I kept trouble shooting on my own, and came upon this page, then low and behold, I tried your suggestion, and what do you know? I am now up and running and all on my own… Thanks you so much !!

    Author’s gravatar

    Thanks,

    Just bought a high end Laptop for my wife and she “lives” in OWA due to her work. we were ready to send it back to Dell. Thanks for your help.

    Author’s gravatar

    Thanx a lot, this was really helpful and much better answer compared to the frustrating answers from Microsoft experts on the other forums like: reset all your settings, reinstall explorer, disable all add-ons 🙂

    Author’s gravatar

    Thanks, Andy! As many have said — this is a lifesaver for me! I hope I’ll be able to pass this on to someone else who has this problem. Generously sharing your expertise in such a simple way is inspiring to me! Bless you!

    Author’s gravatar

    Brilliant fix. I don’t use IE much but some sites I have to use regularly and from which I need to download files only work with IE so this is a real life saver.

    Author’s gravatar

    Thank you so much!!! Perfect fix.

    Author’s gravatar

    Excellent tip…saved me a lot of trial and error! Thank you!

    Author’s gravatar

    Thanks for this. It was a great help. I’ve been wrestling with this problem for a long time. Even uninstalled IE9 and went back to IE8 a few times.

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