Service Desk Password Reset Tool - Version 2.0
Overview
The www.telnetport25.com Service Desk Password Reset tool is designed for organisations which are small to medium in size and have a service desk or indeed a singular “roving” administrator whom needs the ability to reset user passwords.
Normally Service Desk Operators whom reset domain passwords at the front line have their rights delegated to them via the Active Directory administrators for the organisation.
This method can be fiddly and indeed requires the Windows ADMIN PAK to be installed on each service desk operator’s machines. Indeed depending on your organisation can mean the creation of custom MMC’s – and additionally delegation method might give operators rights to perhaps reset the passwords that they shouldn’t.
The telnetport25.com Password Reset Tool is simple to install, web based and allows for Service Desk Operative to reset customer’s passwords under their own basic set of security principles (there is no delegation required by the Active Directory Admin).
The tool allows for Active Directory Administrators to configure custom users and groups – whereby if a person is a member of the group the password cannot be reset. Combined with the logging features of IIS you can have a safe, secure, audit-able solution for Service Desk password resets.
Features
- Free!
- Simple setup
- Web Based
- No complex delegation or elevated security groups required
- System operates in the user context
- Key modifications happen on the server back-end – the Active Directory administrator has full control
- Access to the system controlled by a single security group
- Allows for Customer to provide a “Security Question”
- E-Mail alerts for Service Desk Operators notifying them of when passwords have been reset
- Full Source Code provided
- Configurable Exclusion Groups
- Full process logging viewable via a custom log viewer
Installation
The full installation and user guide for this software can be downloaded from HERE
In order to read the above document you will need Adobe Acrobat Read which is freely available from http://www.adobe.com
Download
Service Desk Password Reset Tool - Version 2.0 [1.01MB]
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