Installing & Using the Microsoft PST Capture Tool–Part 1…

by Andy Grogan on February 13, 2012 · 13 comments

in Exchange 2010 (Compliance), Exchange 2010 (General), Exchange 2010 (Mailbox), Mailbox Databases

The PST Capture Tool was released on the 30th Jan 2012 (see: http://blogs.technet.com/b/exchange/archive/2012/01/30/pst-time-to-walk-the-plank.aspx for more information) after a fairly long and highly anticipated wait by the Exchange Community.

In essence the PST Capture tool has two main tiers of operation:

  1. PST Capture Central Service The PST Capture Central Service maintains the knowledge of the PST files found within your organisation and processes the data as it’s moved to your internal (on-premises) Exchange servers or Exchange Online Accounts.
  2. PST Capture Agent Discovery of PST files on remote machines is performed by the PST Capture agent that is installed locally on computers within your organisation. The agent Service will also send the relevant PST files to the Central Service Server when requested for Import operations.

There is technically a 3rd tier to the PST Capture Tool which is known as the PST Capture Console – which it the primary management interface that is used by administrators to locate the relevant PST’s on machines and manage the process of PST imports into mailboxes.

Before you crack on and install the tool there are a few Pre-Requisites that you should be aware of before you begin (these are taken from: http://technet.microsoft.com/en-us/library/hh781033.aspx):

  • If you intend to import the captured PSTs to an on-premises Exchange server, your organization must be running Exchange 2010

NOTE: The tool can be used with Exchange 2007, but it is important to point out that it has NOT been tested with 2007 – therefore if you run into problems then you are unlikely to be supported by Microsoft.

  • If you intend to import the captured PSTs to Exchange Online, your organization must have an Office 365 or BPOS subscription.
  • Microsoft .NET Framework 3.5 or 3.5 Service Pack 1 (SP1).
  • 64-bit version of Microsoft Outlook 2010 (required only on the host computer where you install the PST Capture Console).
  • A Central Service account. Depending on how you plan to use PST Capture, you must grant specific rights to the service account (these are detailed below).
  • The server which you choose to install the Central Service must be Windows 2008 x64 or R2.

Quick Tip (from painful experience)

You should ensure that you have all of your domain controllers online and working, especially if you have a configuration that has child domains. Failure to do so could result in the PST Capture Service terminating.

Installation

Download the Tool from the following location: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=28767, ensure that your chosen server which will host the Central Service meets the prerequisites mentioned above.

When downloaded double click on the “PSTCapture.msi” file which will launch the installation wizard (click on the “Next” button) – see below;

pstCaptureTool001

On the EULA screen, tick the “I accept the terms in the license Agreement” and then click on the “Next” button – see below:

pstCaptureTool002

On the “Destination Folder” screen – choose the location where you want the tool installed – personally I would leave it at the default location and then click on the “Next” button – see below:

pstCaptureTool003

You will then be asked to provide the details of the Central Service Account. You will need to ensure that the account that you provide has the following permissions (borrowed from: http://technet.microsoft.com/en-us/library/hh781036.aspx )

Scenario

Permissions required

Installing PST Capture

  • Local administrator privileges on the computer where you want to install the PST Capture Console or PST Capture agent.

Searching for PSTs

  • You must be logged on with local administrator privileges on the computer where you run the PST Capture Console.

Importing PSTs to mailboxes in your Exchange Online (Office 365) organization

  • You must be logged on with local administrator privileges on the computer where you run the PST Capture Console.
  • The user account you specify on the Online Connection Settings tab of the PST Capture settings must be assigned the Organization Management role.

Importing PSTs to mailboxes in your Exchange Online (BPOS) organization

  • You must be logged on with local administrator privileges on the computer where you run the PST Capture Console.
  • The user account you specify on the Online Connection Settings tab of the PST Capture settings must be an Exchange Online administrator account.

Importing PSTs to mailboxes in your on-premises organization

  • You must be logged on with local administrator privileges on the computer where you run the PST Capture Console.
  • The user account that the PST Capture Central Service uses must be mailbox-enabled.
  • The user account that the PST Capture Central Service uses must be assigned the Public Folder Management role in your Exchange organization.

Importing PSTs to archive mailboxes in your on-premises organization

  • You must be logged on with local administrator privileges on the computer where you run the PST Capture Console.
  • The user account that the PST Capture Central Service uses must be mailbox-enabled.
  • The user account that the PST Capture Central Service uses must be assigned the Organization Management role in your Exchange organization.

When you are happy with your choice – click on the “Next” button – see below:

pstCaptureTool004

You will then be presented with the Review of your installation choices – review them and if you are happy click on the “Install” button – see below

pstCaptureTool005

The installation process will then complete – when done click on the “Finish” button – see below:

pstCaptureTool007

In the next part:

I will cover the following:

  • The installation of the PST Capture Agent including automated deployment.
  • Using the PST Capture Tool

{ 11 comments… read them below or add one }

Tim Sagstetter February 24, 2012 at 6:48 am

Andy, thank you for the great overview of this tool. It seems to have a lot of potential, but we have been unable to get it to work with Office 365. The connectivity check is successful, but we cannot get the destination mailboxes populated. The Set Mailbox dialog box simply displays the message “The Central Service is retrieving the mailbox data, try again in a moment”. We’ve waited an hour for just a few mailboxes, but none appear in the list.

Any insight you might have on this issue is greatly appreciated. Thank you!

Reply

Email Recovery April 19, 2012 at 10:29 am

Great News ! Now it is possible import the PST file when Exchange online through PST Capture Tool. but Speed was very slow when we trying to import the pst into the Exchange Online mailbox. http://community.office365.com/en-us/f/162/t/48644.aspx

Reply

Lee Worth May 3, 2012 at 3:45 pm

I’m having the same issue as Tim…

Tim, did you get anywhere with this? Has anyone else had/resolved the same issue?

Thanks in advance for any feedback.

Reply

Tim Sagstetter May 4, 2012 at 12:21 am

Lee, we gave up. We tried it out on a couple migrations, but it failed as stated and we can’t get support. When we first called MS support on this tool, no one in O365 support had even heard of it. Their official response was that since they were not yet trained on it, it didn’t exist. We’ve had some pretty unhappy custoemrs over this. Some said that if they’d have known this tool didn’t work, they would have kept their Gmail accounts. I wish I could help, sorry.

Reply

Marshal May 8, 2012 at 4:42 am

You may get a better response if you followed all of the instructions at technet.microsoft.com/…/hh781035.aspx.

Reply

Micah Burke August 15, 2012 at 9:00 pm

“The resource cannot be found.”

You might get better response if you actually help people.

Reply

Marshal December 21, 2012 at 4:53 am
Lee Worth May 14, 2012 at 1:34 pm

All,

We discovered what our issue was, we had Exchange Management Console installed on the same server…

Installing on a server without any Exchange components installed resolved the issue.

Thanks for your responses.

Reply

Edu Goto December 7, 2012 at 12:52 pm

Hi All.
This issue was resolved after install DotNet Framework 4 on my server.

Reply

Eric Vaccaro April 27, 2013 at 6:01 pm

You need Outlook 2010 (I think 2010 anyway) installed, 64-bit on the computer you are doing the importing from.

Reply

Email Annie July 24, 2013 at 2:23 pm

I am having a problem installing the PST Capture tool in an on-premises Exchange 2010 environment.

I followed all the PST Capture directions, the install states that it is successful, and after a reboot, the app log shows PstAgentService event 0 “Service started successfully”, however, there are no PST Capture services showing in the services menu.

During the install, it did not show the Central Service account screen.

Has anyone seen this?

Reply

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