Quick Tip: Cannot Save / Open Attachments when using IE9 and OWA 2003, 2007 and 2010…

by Andy Grogan on March 22, 2011 · 62 comments

in Exchange 2003, Exchange 2003 (OWA), IE9, Quick Tips

UPDATE: Since publication I have been made aware that this article also solves the same problem for OWA 2007 and OWA 2010

Like many I suspect – I have recently installed the RTM of Internet Explorer 9 onto my Windows 7 machine at home – and initially my thoughts are very positive.
That being said, I did come across a small problem when using OWA for Exchange 2003 and trying to either download or view attachments within OWA based e-mails.

Essentially when clicking on, say for example a Word document from within OWA I would get the following dialog box (note the odd attachment name)


Clicking on the “Open” option would eventually result in the following page being displayed in IE9:


If I tried to right click on the attachment and choose the “Save Target As” option I would be presented with the following Save Dialog:


Clicking on the “Save” button would do nothing, and renaming the file to the correct filename would give me an error message within the IE9 download manager.

I had a quick look around on Google, but nothing immediate came up – so I decided to have a look around in IE9’s settings (I was positive that it was an IE9 issue as I could download and use attachments in Opera and Firefox just fine).

After quite a bit of trial and error I finally found that by turning off the “Do not save encrypted pages to disk option” from within the [ Internet Options –> Advanced ] cured the problem – see below.


As I said this is a very quick tip – but I hope that it helps someone out.

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